Help Us Help You

Posted by tbradley Feb 23, 2017

As you may be aware, we are in the process of launching new products and features within our products that align with the needs of customers like you.

 

Your insights are important to us and will help inform key decisions on how we design our products going forward. I invite you to participate in our usability evaluation efforts, which will take around 30 minutes of your time.  Your participation will help guide us in creating products that fit your needs, and are intuitive to use.

 

Click here to sign up to be added to our list of participants and share your valuable insight with us: Usability Evaluation Survey.

Hello Tenable Community,

 

Tenable kicked off a Customer Loyalty program in the summer of 2016.  The kickoff culminated in Tenable's first Customer Relationship survey.  This survey went out to all Tenable customers. 

 

I want to thank all of you that participated in that survey.  All survey results were reviewed including each and every comment.  The results were shared with all department heads to be used as input for continuous improvement across all Tenable functions. 

 

I wanted to share a few key improvement areas as a result of the findings from the survey:

 

  • Product Quality:  From a greatly expanded investment in testing automation to additional staffing, telemetry and a new approach to building products, quality is now a primary focus for our product team. Some of the changes have had a near-term impact while others will take longer to yield results, but we want you to know that we've taken your feedback seriously with respect to quality starting with the delivery of our new platform, Tenable.io, and stretching back to our current priorities with Security Center and other products.
  • Reporting Capabilities:  We heard a substantial amount of commentary around the need for more context-- and especially use of 3rd-party data-- with reporting and dashboards. With Tenable.io, harnessing 3rd-party asset, vulnerability and threat data will be a considerable focus for us in order to deliver what we believe will be the best in class-- not solely in VM, but in security overall. We have a lot of work to do, but we hope to show you the initial results this Summer. In the meantime, we're in the midst of rolling out a steady drumbeat of new capabilities to Tenable.io in the area of reporting and dashboards. Let us know what you think.
  • Technical Support:  We have kicked off an internal project to optimize our response times, particularly when a hand-off is required between our Technical Support and Development organizations.  This project is focused on improving all aspects of this important customer experience including people, process and our underling systems.  We anticipate that you will start to see improvements in the coming months.

 

In early March,  we will be sending out our second Customer Relationship survey.  We encourage you to take a few minutes to provide your feedback.  Your responses and particularly your comments are important as we look to continuously improve our solutions and customer experience.

 

Best Regards,

Todd Kisaberth

Tenable VP of Customer Advocacy

party.png

Will you be attending RSA Conference 2017 in San Francisco next week? You should kick off the week by joining us for the Tenable RSA Welcome Reception.

 

The Tenable RSA Welcome Reception is by invitation only, and you’re definitely someone we want to party with. So fill out the form, grab your Jordache jeans and get ready for some totally tubular fun on February 12th! Time is running out to get in on the most righteous, totally tubular RSA Conference pre-party. Click here to register: http://ow.ly/3SF4308R48v


Whether or not you make it to the party, make sure you stop by Booth 4301 in the North Hall to visit with us and learn more about Tenable.io.

Introducing Tenable.io

Posted by tbradley Feb 2, 2017

Tenable.io-FullColor-CMYK-logo.jpg

This week Tenable ushered in a new era of vulnerability management with the launch of Tenable.io.

 

Michael Applebaum, Vice President of Product Marketing for Tenable, wrote a blog post introducing the new platform. Applebaum announced:

 

"Tenable has embraced the challenge of transforming vulnerability management. Today we are proud to introduce Tenable.io™, the first vulnerability management platform built for today’s dynamic assets. Using our renowned Nessus® technology, Tenable.io delivers a fresh, asset-based approach that accurately tracks resources and prioritizes vulnerabilities, while accommodating dynamic assets like cloud and containers."

 

One of the driving factors behind the development of Tenable.io is that both the technology and threat landscapes have shifted in a way that makes the traditional approach to vulnerability scanning less effective in some cases. The rise of DevOps and explosion of containers has created a much more dynamic and fluid environment that traditional security tools struggle to keep up with. Applebaum explained:

 

With the rise of transient and short-lived assets – laptops, mobile devices, cloud instances and now containers – Tenable has redefined vulnerability management around true asset identities, rather than IP addresses. This approach permeates the entire Tenable.io experience – from how it tracks vulnerabilities to how you license the product.

 

Check out the full post from Applebaum, as well as other blog posts related to Tenable.io and the Tenable.io page. Share your thoughts here or feel free to let me know if you have any questions.